Frequently Asked Questions

What is Network Management?

Network management is the design, administration, maintenance, and provisioning of networked systems.

What specifically does Team Networks do to manage my network?

We designed our NetManage plans to provide a complete turnkey outsourced IT service solution. We make it easier than ever to budget for, manage and understand your IT support services. Our NetManage service features a unique combination of high-level on-site support, remote help desk and one or more of our essential Cloud-Based managed services for the ultimate in flexibility and protection. The essentials of our NetManage Service Agreements are:

Is my Company the right size for Team Networks support capabilities?

Team Networks specializes in providing high quality IT support services to small and medium size businesses. Our services are geared toward organizations with 5 to 250 users.

There’s a lot of buzz out there about Cloud computing, but we’re not sure we’re ready. Are you going to push us in that direction?

Cloud computing isn’t for everyone and we would never push a technology just because it is getting a lot of press. In many situations Cloud computing can reduce the need for expensive hardware upgrades but it can also present hidden risks or quickly-escalating costs. If we think a particular technology will save you money or provide a competitive advantage, we’ll discuss it’s pros and cons with you so you can make the right decision for your business.

What makes the Team Networks solution better?

Not all Managed Service Providers are created equal! Team Networks has been in business more than 40 years and has successfully supported hundreds of unique clients. Our brand of service includes always staying personally connected with the people we serve. Many of our competitors think it’s ok to provide IT support from a distance but we strongly believe that technology is a full-contact sport. With Team Networks you have a partner every step of the way; a partner that is watching your network 24x7 and working at your business when you need us most.

How is Team Networks pricing structure better than other IT support firms?

Have you noticed that other companies — including those that claim they offer fixed price services — don’t reveal their pricing upfront? That’s because they want to sell you a lot of services you don’t need or want. At Team Networks, we believe you shouldn’t pay for things you don’t need. That’s why we offer two pricing options on our service plans. We offer a fixed rate plan that includes all of our services for one monthly fee or our As Needed plan which covers server and workstation management with an hourly rate for any services you request outside of the management agreement. We will provide you a quote up front after our free review and consultation.

Will Team Networks recommend and/or purchase hardware and software products for me?

We can usually meet or beat advertised prices on hardware and software products, and we are always happy to offer unbiased product recommendations. Team Networks never accepts fees or gifts to recommend certain products or brands, so you can be sure our advice will always be objective. If it makes more sense for you to purchase hardware and software from other vendors we are happy to assist you with the right product selections.

What happens after I select a NetManage plan?

You can expect highly competent technical consultants, world-class customer service and a secure, well-run network! We'll start with an initial kick-off meeting, where you'll meet your assigned primary technical consultant. At first, we'll focus on learning all we can about your network environment and understanding any existing technical projects and/or immediate problems. Once your network is stabilized and operating smoothly, we'll shift into an ongoing consulting and proactive support mode.

How can I get more information and get started with your Services?

Just give us a call at (307) 235-NOW1(6691) and we’ll be happy to schedule an appointment with you to discuss your particular business needs.

Call us at 307.235.6691
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